365 which will automatically remind you in 24 hours to call back. I note MS have not answered any of the feedback here so I guess all issues will remain unaddressed. Get answers to common questions about CIBC products and services or find the best way to reach us. Microsoft is retiring the Skype for Business Online plan, migrating all customers to. One was when they were giving me instructions in online banking and we were cut off mid-transaction! It would be helpful to have readily accessible Skype technical support online to report these losses of connection issue in order to discover where they lie. I could hear them but they were unable to hear me. Each time I got through and repeatedly went through all of their security checks we were cut on several times mid conversation. My bank uses Skype and I spent hours trying to get through to them on several occasions due presumably to their lack of availability of staff. I eventually found one only to discover I had signed up to some MS community for which I received a confirmatory email and with no option to cancel. Contact us now Connect directly to our customer service team. Use the app to skip the security questions and talk to the right person. It was good in the past and an invaluable service but there must be technical issues and there is no sign of any technical support service or anywhere to report malfunctions. Existing Customer to connect directly to our customer service team. Delete or modify the number, and then click OK.Disaster. To modify or unpublish a number, click the button with the name of the phone number you want to change. Usage and traffic In January 2011, after the release of video calling on the Skype client for iPhone, Skype reached a record 27 million simultaneous online. If you do not want your contacts to be able to see a number, make sure the box is unchecked. If you want your contacts to be able to see these numbers, check.Enter the number, including the area code, and then click OK. Click the button with the name of the phone number you want to enter (for example, Mobile Phone.).In the upper right-hand corner of Skype for Business, click the Options (gear) icon.To enter, change, publish, or unpublish your phone numbers in Skype for Business for Windows: It could take up to 24 hours for other users to see changes in your published phone numbers, or for any new entries to be searchable within Skype for Business.Only your Workgroup and Friends and Family contacts can see your "Mobile Phone" number, and only your Friends and Family contacts can see your "Other Phone" number. Only people with UniCom Enterprise Voice will be able to see or call numbers besides your public work number. Skype provides you with simple and accessible admin to handle all your Skype numbers or subscriptions.The work number displayed in the Active Directory is not your direct line: If you list a departmental or other number as your public work number in the university phone directory, you can enter and publish your private office number under "Other Phone" or "Mobile Phone" to allow those with the appropriate privacy relationships to call you at that number using Skype for Business.This means that your customer service agents can focus on improving service and sales. You want to give others the option of calling your home or mobile number: You can enter your home, mobile, or other phone numbers and publish them to allow those with the appropriate privacy relationships to see and call these numbers. All calls can be done with native Skype for Business client.View and modify your personal information (such as preferred name, home address, or emergency contacts) for IU employees, groups, or affiliates. If your work phone number is incorrect in the Active Directory, see Your work phone number is missing in the Active Directory: If for any reason your work number does not automatically appear, you can enter and publish your work number from within Skype for Business, along with any other numbers you want to make available.However, you may want to manage your phone numbers using the instructions in this document if any of the following situations apply: Use Microsoft Skype for Business to access Indiana University's UniCom service.įor most Indiana University faculty and staff, the IU Activeĭirectory will automatically provide the work number that others will see in Skype for Business, and that number will automatically be published.